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Case study · Home appliancesHome and appliancesContract logistics
International home appliances brand

High-value stock, zero warehouse damage

An international home appliances brand entrusted us with stock where a single pallet is worth as much as a car. The answer: dedicated zones across 24,000 m², 280 cameras on watch, and cross-docking that moves seasonal flows without unnecessary storage.

Operation in section: cross-docking

280 cameras on watch
0+

pallets per day at the cross-docking peak

inboundD+0dispatched the same day

Containers from the port fan out to outbound docks in a daily cycle, without shelving the goods.

Seasonality plus high value per pallet

01 · Challenge

Home appliance sales live in seasons: humidifiers in winter, kitchen appliances before the holidays, air conditioning in summer. The brand needed an operator able to absorb a wave of containers before the season and release it to retail chains without holding stock longer than necessary.

On top of that came headquarters' security requirements: full monitoring, zone access control, an auditable history for every pallet. At this stock value, any warehouse damage shows up in the P&L immediately.

02 · Solution

Dedicated zones and flow without storage

Under a contract logistics agreement, we carved out dedicated pallet zones within the 24,000 m² warehouse, with access control and 280 cameras watching every stage of goods handling. Each pallet's history is fully auditable, from unloading to loading.

Seasonal volume waves run through cross-docking: containers from the port are split across outbound docks in a daily cycle, without shelving the goods. Returns from retail chains come back to an inspection zone where we assess condition and put products back on sale.

  • Dedicated pallet zones with access control across 24,000 m²
  • 280 cameras and an auditable history for every pallet
  • Cross-docking for seasonal flows, without unnecessary storage

Results

0
warehouse damage incidents in 12 months
0+
pallets per day at the cross-docking peak
0.00%
OTIF on deliveries to retail chains
0h
to receive and assess a retail return
The headquarters security audit passed without a single remark. Our stock is watched more closely here than in our own warehouse.
Supply Chain Director

How the rollout went

  1. Month 1

    Requirements audit and zone design

    Mapping headquarters' security requirements, designing dedicated zones and access procedures.

  2. Month 2

    Stock migration

    A coordinated transfer of inventory with stock verification at intake, pallet by pallet.

  3. Month 3

    Cross-docking goes live

    The first seasonal wave flows through the docks in a daily cycle, without shelving.

  4. Month 12

    Annual review

    Zero warehouse damage, on-time retail deliveries maintained, the contract extended to cover returns.

Aerial view of the Completio warehouse hall, 24,000 m² of operating space24,000 m² · operations view
Contract logistics

Contract volume in flow, not on shelves