Terms of service for the completio.pl website

§ 1. General provisions

1. 1.These Terms set out the rules for using the website available at completio.pl together with its English version (the „Site").
2. 2.The service provider and owner of the Site is COMPLETIO Spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw, ul. Nałęczowska 33 lok. 22, 02-922 Warszawa, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000689649, tax identification number (NIP) 1251659725, statistical number (REGON) 367970493, share capital PLN 500,000.00 (the „Provider").
3. 3.Contact with the Provider: e-mail biuro@completio.pl, telephone +48 22 888 51 01, postal address: COMPLETIO Sp. z o.o., Sales Office, Al. Jana Pawła II 24, 05-250 Radzymin, Poland.
4. 4.These Terms are made available free of charge, in a form allowing them to be obtained, reproduced and recorded, in accordance with Article 8(1)(2) of the Polish Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws 2024, item 1513, as amended).
5. 5.Using the Site constitutes acceptance of these Terms.

§ 2. Definitions

§ 3. Types and scope of services supplied by electronic means

1. 1.Through the Site the Provider supplies the following free of charge electronic services: a) provision of content, that is access to information about services and case studies and to articles in the Knowledge hub; b) the enquiry Form, allowing an enquiry to be sent and a reply to be received; c) the contact Form, allowing a message to be sent to the Provider; d) the Newsletter; e) the recruitment Form, allowing a job application to be sent together with a CV document.
2. 2.Use of the Site and of all the services listed is free of charge. The User bears only the cost of the internet connection according to their provider's tariff.
3. 3.The Site does not allow a contract for fulfillment or logistics services to be concluded. It has no sales, cart, payments or user accounts. The Provider concludes contracts with customers outside the Site, through separate negotiations.
4. 4.Content published on the Site, including service descriptions and pricing information, is informational and does not constitute an offer within the meaning of Article 66 § 1 of the Polish Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of that Code.
5. 5.Sending a Form does not constitute an offer or an order and does not lead to the conclusion of a contract for fulfillment services. It is solely an enquiry and an invitation to commercial contact.

The recruitment Form accepts a CV file in PDF or DOC format, up to 10 MB. The rules for processing the data contained in an application, including where the documents are stored, are set out in the Privacy policy.

§ 4. Technical requirements

1. 1.To use the Site you need: a) a device with internet access; b) a current version of a web browser with JavaScript enabled; c) an active e-mail account, where a Form or the Newsletter is used.
2. 2.To remember the User's consent decision the Site uses the browser's local storage. Disabling that mechanism does not prevent use of the Site, but means the consent request will appear on every visit.
3. 3.The Provider advises that using services supplied by electronic means carries the usual risks, in particular malicious software, interception of data transmitted over the network by unauthorized parties, and phishing attempts. The Provider uses an encrypted connection (HTTPS) and a content security policy restricting the sources from which assets may be loaded.
4. 4.Users are advised to run up-to-date antivirus software and to keep their browser and operating system updated.

§ 5. Rules for using the Site

1. 1.The User must use the Site in a manner consistent with the law and good practice, respecting personal rights and the intellectual property rights of third parties.
2. 2.The User is prohibited from supplying unlawful content, in particular content infringing the rights of third parties, inciting violence or hatred, offensive or misleading (Article 8(3)(2)(b) of the Act on the provision of services by electronic means).
3. 3.It is prohibited to take actions disrupting the operation of the Site, including attempts at unauthorized access, overloading the infrastructure, and automated retrieval of content in a manner burdening the server.
4. 4.It is prohibited to use the Forms to send unsolicited commercial information or content unrelated to the Provider's activity.
5. 5.A User who enters third-party personal data into a Form declares that they have a legal basis for disclosing it to the Provider.
6. 6.In the event of a breach of the paragraphs above, the Provider may block the User's access to the Site or to individual electronic services, to the extent necessary to end the breach.

§ 6. Conclusion and termination of contracts for electronic services

1. 1.A contract for the electronic service consisting in the provision of content is concluded when the User enters the Site and terminates when they leave it. That contract is concluded for a definite period and requires no declarations.
2. 2.A contract for the electronic service consisting in the use of a Form is concluded when the User begins filling it in and terminates when the Form is sent or its use is discontinued.
3. 3.A contract for the Newsletter service is concluded when the User confirms the sign-up and is concluded for an indefinite period.
4. 4.The User may terminate the Newsletter contract at any time and without giving reasons, using the unsubscribe link in the message or by writing to biuro@completio.pl. Unsubscribing amounts to withdrawal of consent.
5. 5.The Provider may terminate the Newsletter contract on 14 days' notice, in particular where it ceases to provide that service or where the User breaches these Terms.
6. 6.The Newsletter is sent solely on the basis of the User's prior consent, in accordance with Article 398 of the Act of 12 July 2024, the Electronic Communications Law.

Consent to receive commercial information is required also where the recipient is a company rather than a natural person. This follows from the wording of Article 398 of the Electronic Communications Law, which refers to subscribers and end users, and therefore to an entity, not only to a natural person.

§ 7. Withdrawal by a Consumer

1. 1.The electronic services supplied on the Site are free of charge, and the User neither provides nor undertakes to provide any consideration to the Provider.
2. 2.A Consumer who has concluded a Newsletter contract may cancel it at any time in the manner described in § 6(4), at no cost and without giving reasons. That right is broader than the statutory right of withdrawal within 14 days.
3. 3.The remaining electronic services terminate by themselves in the manner described in § 6 and require no declaration of withdrawal.
4. 4.Cancelling an electronic service involves no cost and no obligation to submit a declaration in any particular form. No model withdrawal form is provided, because the services supplied on the Site are free of charge and may be ended at any time.

§ 8. Intellectual property rights

1. 1.The Site and its elements, in particular content, layout, photographs, video material, logotypes and marks, are the subject of rights vested in the Provider or in third parties and are legally protected, in particular under copyright and trade mark law.
2. 2.Using the Site does not confer any rights to its elements. Copying, reproducing and distributing content without the rightholder's consent is prohibited, save for permitted use under copyright law.
3. 3.Third-party trade marks and logotypes shown on the Site belong to their owners and are used for information purposes only.

§ 9. Liability

1. 1.The Provider takes care to keep the Site running continuously and without interruption, but reserves the possibility of temporary technical breaks for maintenance, updates or reasons beyond its control.
2. 2.The Provider is not liable for the consequences of using the Site contrary to these Terms or to the law, nor for damage resulting from the User supplying untrue or incomplete data.
3. 3.The Site contains links to third-party websites. The Provider is not responsible for their content or for the data processing rules applied by those parties.
4. 4.As against Consumers, the Provider neither excludes nor limits its liability more broadly than mandatory provisions of law permit. This paragraph applies to Consumers only to the extent that it is consistent with those provisions.

§ 10. Complaints about electronic services

1. 1.Complaints about the operation of the Site and the supply of electronic services may be sent to biuro@completio.pl or in writing to the postal address given in § 1(3).
2. 2.A complaint should describe the objections raised, identify the service concerned, and give contact details allowing a reply to be sent.
3. 3.The Provider considers a complaint within 14 days of receiving it and informs the complainant of the outcome at the address given.
4. 4.The 14-day period applies equally to all Users, whether the complaint is made by a Consumer or by a business.
5. 5.Complaints concerning fulfillment and logistics services supplied under separate contracts are handled in the manner set out in those contracts, not under these Terms.

§ 11. Personal data and cookies

1. 1.The controller of Users' personal data is the Provider.
2. 2.The rules on processing personal data are set out in the Privacy policy, and the rules on storing information on the User's device in the Cookie policy. Both documents form an integral part of the information made available to the User, but are not part of these Terms.
3. 3.Information about the accessibility of the Site for people with particular needs is set out in the Accessibility statement.

§ 12. Final provisions

1. 1.The Provider reserves the right to amend these Terms for important reasons, in particular changes in the law, changes in the scope of the electronic services supplied, or technical changes to the Site.
2. 2.The Provider announces amendments by publishing a new version on the Site together with the date of the update. An amendment takes effect 14 days after publication. A User subscribed to the Newsletter is additionally informed of the amendment at the e-mail address given; failure to terminate before the amendment takes effect constitutes acceptance of it.
3. 3.Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Act on the provision of services by electronic means, the Electronic Communications Law and, as against Consumers, the Consumer Rights Act.
4. 4.These Terms apply from the date given as the date of last update at the top of the document.

Dispute resolution

A Consumer may use out-of-court means of handling complaints and pursuing claims, in particular the permanent arbitration courts and mediation conducted at the voivodeship inspectorates of the Trade Inspection, as well as free assistance from a district or municipal consumer ombudsman.

These Terms contain no choice of court clause. Jurisdiction is determined under the general rules of the Polish Code of Civil Procedure, and a Consumer retains every right conferred by the provisions on jurisdiction.