Cookie and local storage policy

1. In short

• The site sets no cookies without your consent. Until you give it, nothing is stored on your device beyond the banner decision itself.
• Your choice in the consent banner is stored in the browser's local storage, not in a cookie. That is a meaningful difference and we explain it below.
• Nothing else runs without your consent. Until you give it, the site fetches no assets from third-party servers. Once you consent to the analytics category, Google Analytics sets cookies of its own — described below.
• Refusing consent does not restrict access to any content or feature of the site.

2. Cookies, local storage and similar technologies

Cookies are small text files that a site stores in your browser and that the browser sends back to the server with every subsequent request.

Local storage is a different browser mechanism: the data stays on your device and is not automatically sent to the server. Only page code running in your browser can read it.

The distinction matters both practically and legally, because our consent banner uses local storage rather than a cookie. The law, however, treats both the same way: the provision this policy rests on speaks generally of storing information in, and gaining access to information already stored in, terminal equipment, rather than of cookies. The same regime therefore also covers sessionStorage, tracking pixels and similar solutions.

3. Legal basis

Storing information in, and accessing information already stored in, your device rests on:

• Article 399 of the Polish Act of 12 July 2024, the Electronic Communications Law (Journal of Laws 2024, item 1221, as amended) — as regards the permissibility of writing to and reading from terminal equipment,
• Article 400 of that Act in conjunction with Article 4(11) and Article 7 GDPR — as regards the requirements your consent must satisfy,
• Article 6(1)(a) GDPR — where, following those operations, we process personal data on the basis of your consent (the „Analytics" category and the „External content" category).

Storage strictly necessary for the site to work is used without consent, on the basis of Article 399(3)(2) of the Electronic Communications Law: it is necessary to deliver an electronically supplied service that you yourself requested.

4. What exactly we store on your device

4.1. Necessary (no consent required)

This is the only piece of information the site stores on your device without your consent. Paradoxically it is necessary precisely in order to remember that you did not give consent.

We treat your decision as valid for 12 months. Once that period has elapsed, the banner appears again and we ask you to confirm your choice, even if nothing on the site has changed. You need not wait for that: you may change or withdraw your consent at any time in the manner described under How to change or withdraw consent.

4.2. Analytics (only with your consent)

The site is prepared to use Google Analytics 4 and Google Tag Manager (provider: Google Ireland Limited). These tools set their own cookies, among them _ga and _ga_<identifier>, and serve to measure visits, identify traffic sources and understand how people move around the site. The IP address is passed in anonymized form (anonymize_ip).

A detailed list of Google's cookies and their storage periods is published by the provider itself: policies.google.com/technologies/cookies.

4.3. External content (only with your consent)

This category covers content embedded from external services which may set their own cookies. Today that means only the Google Maps map on the Contact and E-commerce fulfillment Łódź pages. The category is named „External content" because that is precisely what it gates: an embedded map, not advertising.

The map works as a facade: until you consent to external content, you see an explanatory panel in place of the map and the element that embeds the map is not created at all — so your browser sends no request to Google and Google cannot store anything on your device. We verified this by measurement. The „Open in Google Maps" link always works and takes you to Google's service only when you click it yourself.

Advertising tools, including the Meta pixel, run only after you consent in this category. Without that consent they are not fetched and store nothing on your device. Consent is voluntary, you can withdraw it at any time in the cookie settings, and refusing it does not restrict access to any content on the site.

4.4. What the site does not do

• It sets no cookies before you consent, neither server-side nor in the browser.
• It does not fetch typefaces from external servers. Fonts are served from the same server as the page, so using the site does not expose your IP address to a font provider.
• It does not build a profile of you and takes no automated decisions concerning you.
• It does not share information from your device with data brokers or advertising networks.

One exception worth knowing about: some images in Knowledge hub articles are still loaded from the server of the previous version of the site, under the same completio.pl domain. That is Completio's own infrastructure rather than a third party, and it stores nothing on your device.

5. Recipients and transfers outside the EEA

When you consent to the „Analytics" or „External content" category, information from your browser reaches Google (Google Ireland Limited, and for onward processing also Google LLC in the United States).

The rules on transfers outside the European Economic Area, including the legal basis for such transfers, are set out in the Privacy policy in the section on data recipients. We do not repeat them here so that two versions of the same information cannot drift apart.

6. How to change or withdraw consent

You have three independent routes. Withdrawing consent is as easy as giving it.

1. 1.The settings panel on the site. The „Cookie settings" link in the footer of every page opens a dialog where you can switch individual categories on and off, or reject everything with a single button. The change takes effect immediately.
2. 2.Your browser settings. You may set the conditions for storing information on your device and accessing it in advance: block cookies and local storage for selected sites or for all of them, delete stored data, and use private browsing. The relevant settings live in the privacy sections of Chrome, Firefox, Safari and Edge. The browser overrides our panel: if you block storage there, the site will store nothing.
3. 3.Clearing site data. This also removes the record of your decision, so the banner will appear again on your next visit.

Withdrawing consent does not affect the lawfulness of processing carried out on its basis before the withdrawal.

7. What happens if you refuse

The site works fully without any consent. You lose access to no content, page or form. The only visible difference is the map on the Contact page, which stays replaced by a panel with the address and a link to Google Maps.

If you block local storage in your browser, the consent banner will appear on every visit, because we will have nowhere to record your choice. That is a technical limitation, not a penalty for refusing.

8. Changes to this policy

We update this policy when the tools used on the site or the law change. The current version is always available at this address, and the date of the last update and the state of the law appear at the top of the document.

If a change widens the range of information stored on your device, we will ask for your consent again rather than merely editing this document.

9. Contact and supervisory authorities

For matters concerning cookies and local storage: biuro@completio.pl, telephone +48 22 888 51 01. The rules on processing personal data are set out in the Privacy policy.