How to choose a fulfillment company for your store
A fulfillment provider will pack every order your store sells, so your customers will see its mistakes. Here are 10 criteria, the questions worth asking before you sign and the red flags to watch for.
10 criteria for choosing a fulfillment company
1. Order cutoff
Until what time does an order still ship the same day?
2. On-time rate in numbers
Ask for OTIF: the share of orders shipped on time and in full.
3. Peak season capacity
How many parcels per hour can the provider pack, and how does it plan for Black Friday?
4. Integrations
A ready connection to your store and marketplaces, or an open API, and who maintains it.
5. Stock and status dashboard
Real-time stock levels, order statuses and returns without emailing anyone.
6. Warehouse location
A central location shortens delivery to customers across the country.
7. Packing quality
Boxes sized to the product, protection for fragile items, kits and personalized parcels.
8. Returns handling
How fast a return goes back on sale and whether your system is updated automatically.
9. Security of goods
Monitoring, insurance and a procedure for damaged or missing stock.
10. Clear contract and pricing
All cost items known upfront, clear minimum fees and exit terms, a dedicated account manager.
How Completio meets these criteria
Don't take our word for it. Ask us the same questions you ask other providers; the answers are in our contract and our quote.
- Shipping orders accepted until 8 PM
- 99.97% of orders on time (OTIF)
- Up to 4,000 parcels per hour: two robots plus manual packing
- Integrations with Shopify, WooCommerce, PrestaShop, Base, Allegro and a REST API
- 24,000 m² warehouse in Łódź watched by 280 cameras
- Dedicated account manager and in-house IT team
Frequently asked questions about choosing a provider
Short answers to the questions we hear most often.
Have another question?
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- A reply from our sales team within 24h
- Store integration in days, not weeks
- Real-time statuses in your store
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